Listening in Action

What we can learn from Matthias Schupp, CEO of Medartis in Basel:

17 years at Straumann. 13 of them in Brazil. Matthias Schupp has conquered markets, turned companies around, and built global leaders. 

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Colonel GS Niklaus Jäger commands MIKA

the Army’s Management, Information, and Communication Training Command.

And he calls himself a “Red Monkey”: one of the few who deliberately create resistance to trigger real change.

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Peter Metzinger – “Mr. Campaigning” of Switzerland

knows how to truly move people:
“As a pioneer, you suffer from the curse of knowledge. You believe you’ve explained everything – and forget that others still need to catch up. That’s why listening is always the first step in any change.”

Read interview

What we can learn from Matthias Schupp, CEO of Medartis in Basel:

17 years at Straumann. 13 of them in Brazil. Matthias Schupp has conquered markets, turned companies around, and built global leaders. 

Read interview

Colonel GS Niklaus Jäger commands MIKA

the Army’s Management, Information, and Communication Training Command.

And he calls himself a “Red Monkey”: one of the few who deliberately create resistance to trigger real change.

Read interview

Peter Metzinger – “Mr. Campaigning” of Switzerland

knows how to truly move people:
“As a pioneer, you suffer from the curse of knowledge. You believe you’ve explained everything – and forget that others still need to catch up. That’s why listening is always the first step in any change.”

Read interview

Martina Koch, Head of Corporate & Institutional Clients Region Basel, UBS Switzerland,

puts it in simple words:
“One annual employee conversation is not enough. We need platforms where everyone can contribute anonymously and honestly – only then can we truly learn and grow as an organization.”

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Prof. Dr.-Ing. Martina Hofmann, Managing Director of the Climate Protection and Energy Agency of Baden-Württemberg,

says it clearly:
“Transformation is urgently needed. But our system is slow. We must accept reality and still do our part.”

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Edgar Bachmann, CEO of SOCAR Energy Switzerland,

doesn’t just talk about oil. He talks about energy. About change. About opportunity.

In 2012, he invested in fast-charging stations – a leap into the unknown.

Today, he says:
“Maybe the battery isn’t the ultimate solution. But when something new comes, we’ll be ready.”

Read interview

Martina Koch, Head of Corporate & Institutional Clients Region Basel, UBS Switzerland,

puts it in simple words:
“One annual employee conversation is not enough. We need platforms where everyone can contribute anonymously and honestly – only then can we truly learn and grow as an organization.”

Read interview

Prof. Dr.-Ing. Martina Hofmann, Managing Director of the Climate Protection and Energy Agency of Baden-Württemberg,

says it clearly:
“Transformation is urgently needed. But our system is slow. We must accept reality and still do our part.”

Read interview

Edgar Bachmann, CEO of SOCAR Energy Switzerland,

doesn’t just talk about oil. He talks about energy. About change. About opportunity.

In 2012, he invested in fast-charging stations – a leap into the unknown.

Today, he says:
“Maybe the battery isn’t the ultimate solution. But when something new comes, we’ll be ready.”

Read interview

 Mario Räber, Mayor of Besenbüren,

puts it clearly:
“At info sessions, you only hear the voices of those who dare to speak. With BrainE4, we reached those who usually stay silent. That’s how we got a truly honest picture of what matters in our village.”

Read interview

 Mario Räber, Mayor of Besenbüren,

puts it clearly:
“At info sessions, you only hear the voices of those who dare to speak. With BrainE4, we reached those who usually stay silent. That’s how we got a truly honest picture of what matters in our village.”

Read interview
Listening that Pays

The 4.6x Productivity Effect of Listening

Employees who feel heard are 4.6× more likely to feel empowered to do their best work. This finding highlights that listening is not just a soft skill, but a hard business driver.

Source: Inc – „Employees Who Feel Heard Are 4.6x More Likely to Do Their Best Work“

Better Engagement. Better Margins. Proven by McKinsey.

Highly engaged business units can deliver up to 4 percentage points higher operating margins. Engagement isn’t just about culture – it is a proven growth driver.


Source: McKinsey – „Being a Good Boss Isn’t Easy: Here’s How to Get Better“

The 4.6x Productivity Effect of Listening

Employees who feel heard are 4.6× more likely to feel empowered to do their best work. This finding highlights that listening is not just a soft skill, but a hard business driver.

Source: Inc – „Employees Who Feel Heard Are 4.6x More Likely to Do Their Best Work“

Better Engagement. Better Margins. Proven by McKinsey.

Highly engaged business units can deliver up to 4 percentage points higher operating margins. Engagement isn’t just about culture – it is a proven growth driver.


Source: McKinsey – „Being a Good Boss Isn’t Easy: Here’s How to Get Better“

87% Lower Turnover – The Hidden ROI of Listening

Engaged employees are significantly less likely to leave their organizations, reducing turnover costs and retaining critical knowledge.


Source: Gallup – „State of the Global Workplace“

Frontline Feedback: Your Untapped Profit Engine

Strong employee engagement correlates with higher innovation and financial performance, proving that frontline feedback is a strategic asset.


Source: McKinsey – „Performance Management That Puts People First“

87% Lower Turnover – The Hidden ROI of Listening

Engaged employees are significantly less likely to leave their organizations, reducing turnover costs and retaining critical knowledge.


Source: Gallup – „State of the Global Workplace“

Frontline Feedback: Your Untapped Profit Engine

Strong employee engagement correlates with higher innovation and financial performance, proving that frontline feedback is a strategic asset.


Source: McKinsey – „Performance Management That Puts People First“

The $8.8 Trillion Wake-up Call

Disengaged employees represent one of the biggest hidden costs in business – equaling 9% of global GDP.


Source: 3Sixty Insights – „Why Employee Engagement Is HR’s Biggest Opportunity“

20% Better Problem-Solving – Powered by Teams

Collective intelligence improves problem-solving effectiveness by up to 20%. Diverse perspectives and structured collaboration enable better decisions.


Source: MIT News – „Explained: Collective Intelligence“

The $8.8 Trillion Wake-up Call

Disengaged employees represent one of the biggest hidden costs in business – equaling 9% of global GDP.


Source: 3Sixty Insights – „Why Employee Engagement Is HR’s Biggest Opportunity“

20% Better Problem-Solving – Powered by Teams

Collective intelligence improves problem-solving effectiveness by up to 20%. Diverse perspectives and structured collaboration enable better decisions.


Source: MIT News – „Explained: Collective Intelligence“

Diversity: The Hidden Multiplier for Growth

Diversity and inclusion significantly improve problem-solving and decision-making quality, especially in complex business environments.


Source: McKinsey Global Institute – „Performance Through People“

Innovation Starts With Your People – Not Consultants

Employees become a primary source of innovation when organizations provide psychological safety and recognition.


Source: Academia.edu – „Employees as a Source of Innovation“

Diversity: The Hidden Multiplier for Growth

Diversity and inclusion significantly improve problem-solving and decision-making quality, especially in complex business environments.


Source: McKinsey Global Institute – „Performance Through People“

Innovation Starts With Your People – Not Consultants

Employees become a primary source of innovation when organizations provide psychological safety and recognition.


Source: Academia.edu – „Employees as a Source of Innovation“

Culture Eats Strategy for breakfast – and Here’s the Data

Culture drives execution and resilience more than any strategic plan.


Source: PwC – „Global Culture Survey“

42% More Strategy Execution – Thanks to Feedback Loops

Feedback loops are a proven driver of strategic goal achievement, improving success rates by over 40%.


Source: Harvard Business Review – „To Increase Your Shareholders’ Loyalty…“

Culture Eats Strategy for breakfast – and Here’s the Data

Culture drives execution and resilience more than any strategic plan.


Source: PwC – „Global Culture Survey“

42% More Strategy Execution – Thanks to Feedback Loops

Feedback loops are a proven driver of strategic goal achievement, improving success rates by over 40%.


Source: Harvard Business Review – „To Increase Your Shareholders’ Loyalty…“

+21% Profitability: The Business Case for Listening

Engaged teams generate +21% higher profitability – proving that listening is not an HR topic but a leadership discipline.


Source: Forbes – „10 Timely Statistics About Employee Engagement“

+21% Profitability: The Business Case for Listening

Engaged teams generate +21% higher profitability – proving that listening is not an HR topic but a leadership discipline.


Source: Forbes – „10 Timely Statistics About Employee Engagement“

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