Telecommunications & Media

Understand expectations – before the market shifts

Staying close to customers in fast-moving markets

Telecommunications and media are changing rapidly.
Customers demand personalization, trust, and relevance – and they switch quickly if these are missing.
BrainE4 shows in real time what customers truly expect – anonymously, structured, and without bias.

The challenge

How can telecommunications and media companies stay ahead of the market?

Markets are highly competitive and fast-moving.
Customer expectations evolve constantly and are shaped by competitors.

Traditional surveys are too slow and lack actionable depth.

Without real-time insights, companies risk losing touch with their customers and missing emerging trends.

The solution

BrainE4 delivers market signals before trends shift.
The platform collects anonymous, structured feedback from customers and employees.
This reveals expectations, builds trust, and allows for rapid product and content adjustments – before competitors react.

The result

Early trend detection – before they become mainstream.
Stronger customer loyalty – driven by relevant offers and personalized experiences.
Increased trust – by acting on clear customer signals.
Faster time-to-market – with fact-based, customer-aligned decisions.

Opportunity Radar

Spot emerging trends and content opportunities – before they hit the mainstream.

Conflict Radar

Identify trust gaps and points of frustration early – and act before churn sets in.

Impulse Radar

Capture real-time feedback from customers and employees – for faster, data-driven improvements.

Priority compass

See which actions have the highest impact – for market-driven decisions with confidence.

BrainE4 Success stories

Real voices. Clear decisions. Tangible impact. Achieve sustainable engagement and real results with the stakeholder management platform and real-time interaction.

Citizen Dialogue |
Public Sector & Government

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Customer Experience |
Media & Publishers

Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.

Employee Experience |
Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

Citizen Dialogue |
Public Sector & Government

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Customer Experience |
Media & Publishers

Employee Experience |
Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

BrainE4 is your direct line to your employees. It was a great personal experience, I have to say. I logged into the platform every day to see how opinions were evolving. Because just like me, the employees noticed that ideas were developing. More and more people got involved, and new suggestions and ideas kept coming in. Read interview

Matthias Schupp, CEO – Medartis AG

We wanted the "digital Landsgemeinde". The reports provided us with more robust, reliable data than a municipal assembly or an information evening could deliver. Moreover, voices were heard that otherwise would not have spoken out loudly.Read interview

André Guyer, Mayor - Aesch (ZH)

BrainE4 is many times more efficient than a traditional survey, and the application is incredibly simple and intuitive. I can collect ideas and opinions, have them evaluated simultaneously, and receive a ready-to-use analysis at the end. Brilliant!

Thomas Geier, CFO – Aveniq IT Services

It was obvious that many people really enjoyed the playful approach with BrainE4. It was completely different from a traditional survey, where you lose interest the moment you even see it. BrainE4 gave us first-class validation.Read interview

Sebastian Clausen, Transport Planner – City of Bern

With BrainE4, we engaged our 45.000 readers and gained a clear, representative picture of their preferences. Data collection was simple, fast, and transparent – with minimal effort on our side. I recommend BrainE4 to any publisher who wants to truly understand what their audience wants.

Marianne Noser, Editor-in-chief – Zeitlupe

With BrainE4, we were able to engage 150,000 residents of the Nördlich Lägern region broadly, anonymously, and interactively – beyond just the loudest voices. The collaboration was simple, fast, and professional. I recommend BrainE4 to anyone seeking genuine citizen participation.

Dr. Christopher Müller, Co-President – Nördlich Lägern Regional Conference

Using BrainE4 allowed us to gain valuable and innovative insights into our business – enabling us to enhance the learning experience for Kalaidos students.

Prof. Markus Prandini – Kaleidos University of Applied Science

With BrainE4, emotions can be channeled and managed optimally. Anonymity is guaranteed. Everyone can share their opinion without being exposed to criticism. Every opinion is respected and treated fairly.Read interview

Peter Ammann, Minicipla Councillor - Besenbüren