Telecommunications & Media

Understand expectations before the market shifts

Make customer-centric decisions in real time

Telecom and media operators face an ultra-dynamic landscape. Customers demand personalization, trust, and relevant offerings—and churn quickly when these are missing. BrainE4 deciphers what moves your audiences in real time, delivering anonymized, structured insights without distortion.

The challenge

  • Fast-paced, fiercely competitive markets

  • Constantly evolving customer expectations and competitive pressures

  • Traditional surveys are too slow and deliver no timely action triggers

Without unfiltered real-time feedback, providers risk missing trends and losing customer loyalty.

The solution

BrainE4 delivers signals before trends tip. Our platform captures anonymous, real-time feedback from customers, employees, and partners, enabling you to:

  • See expectations: Spot emerging user needs and adjust promptly

  • Measure trust: Quantify where loyalty is eroding

  • Act decisively: Adapt offerings and services at lightning speed—before competitors react

Results

  • Early trend detection—gain market advantage

  • Greater customer satisfaction—through precisely targeted offerings

  • Stronger trust—by responding directly to customer voices

  • Faster product and service launches—powered by data-driven decisions

Opportunity Radar

Spots new market trends and product ideas long before they go mainstream

Conflict Radar

Exposes where trust is lacking or frustration is growing—for targeted interventions

Impulse Radar

Gathers direct feedback from customers and teams for agile optimizations

Priority compass

Prioritizes actions with the highest market impact for clear, effective decisions

Success stories

Real voices. Clear decisions. Tangible impact.

Digital POLITICAL DIALOGUE
Digital Landsgemeinde | Public Sector

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Read more

Continuous VOICE-OF-CUSTOMER
Leadership Radar | Media & Publishers

Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.

Read more

Continuous PEOPLE DIALOGUE
Leadership Radar | Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

Read more

Digital POLITICAL DIALOGUE
Digital Landsgemeinde | Public Sector

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Read more

Continuous VOICE-OF-CUSTOMER
Leadership Radar | Media & Publishers

Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.

Read more

Continuous PEOPLE DIALOGUE
Leadership Radar | Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

Read more

What clients say about us

I logged into the platform every day to see how opinions were evolving. Because just like me, the employees noticed that ideas were developing. More and more people got involved, and new suggestions and ideas kept coming in. It was a great personal experience, I have to say.
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Matthias Schupp, CEO – Medartis AG

The reports provided us with more robust, reliable data than a municipal assembly or an information evening could deliver. Moreover, voices were heard that otherwise would not have spoken out loudly.
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André Guyer, Mayor - Aesch (ZH)

BrainE4 is many times more efficient than a survey, and the application is incredibly simple and intuitive. I can collect ideas and opinions, have them evaluated simultaneously, and receive a ready-to-use analysis at the end. Brilliant!

Thomas Geier, CFO – Aveniq IT Services

It was completely different from a survey, where you lose interest the moment you even see it. It was obvious that many people really enjoyed the playful approach with BrainE4. BrainE4 gave us first-class validation.
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Sebastian Clausen, Transport Planner – City of Bern

With BrainE4, we engaged our readers and gained a clear, representative picture of their preferences. I recommend BrainE4 to any publisher who wants to truly understand what their audience wants.

Marianne Noser, Editor-in-chief – Zeitlupe

With BrainE4, we were able to engage thousands of residents in the Nördlich Lägern region, comprising 48 municipalities, in a broad, anonymous, and interactive way for the first time — beyond just the loudest voices. I recommend BrainE4 to anyone who wants genuine citizen participation.

Dr. Christopher Müller, Co-President – Nördlich Lägern Regional Conference

Using BrainE4 allowed us to gain valuable and innovative insights into our business – enabling us to enhance the learning experience for Kalaidos students.

Prof. Markus Prandini – Kaleidos University of Applied Science

Every opinion is respected and treated fairly. With BrainE4, emotions can be channeled and managed optimally. Anonymity is guaranteed. Everyone can share their opinion without being exposed to criticism.
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Peter Ammann, Municipal Councillor - Besenbüren

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