The challenge

The pioneer vehicles in the Canton of Zurich had reached the end of their lifecycle and needed to be replaced step by step. However, simply replacing the vehicles was not enough – this was an opportunity to rethink the entire road rescue concept.

A sustainable solution required the involvement of all relevant stakeholders – from firefighters on the ground to leadership teams and commanders – supported by real-time interaction with everyone involved.

Through an open stakeholder dialogue, all perspectives were heard and incorporated into the decision-making process.

The solution

With BrainE4, a structured online platform was created, enabling firefighters and decision-makers to take an active role in shaping the future.
In an interactive dialogue, they could:

• Answer targeted questions

• Contribute their own ideas

• Evaluate existing suggestions

All supported by our 360° feedback platform.

The results

A stakeholder dialogue as the foundation for clear, prioritized decisions. The outcome reflected the needs of the operational teams as well as the financial framework – ensuring that the new road rescue concept was not only modern but also efficient and sustainable.