Optimizing fire department strategy in Zurich with stakeholder engagement

Industry

Militia organizations

Solution

B4 Employee Experience

The challenge

How can the number, locations, equipment and tasks of the fire departments be optimized to meet current and future requirements?

The pioneering vehicles in the canton of Zurich have reached the end of their service life and need to be replaced step by step.

However, replacement alone is not enough – the opportunity should be taken to rethink the entire road rescue concept.

A sustainable solution requires the involvement of all relevant stakeholders – from the firefighters themselves to the command structure – supported by real-time interaction with all parties.

The solution

With BrainE4, a structured online platform was created

This enabled firefighters and decision-makers to actively participate in the design process through a structured stakeholder engagement strategy. Through interactive dialogue, they could answer questions, contribute their own suggestions, and evaluate existing ideas – all using our 360° feedback platform.

The results

The feedback collected provided a clearly prioritized basis for decision-making

This basis took into account both the needs of the emergency services and the economic conditions. This ensured that the new road rescue concept is not only modern, but also efficient and sustainable.

Continuous dialog

Involving all relevant actors – in a structured and efficient way

Priority check

Clearly prioritized bases for decision-making

Success

Transparent process with high acceptance, creating a more inclusive approach.

Innovation radar

Optimal cost-benefit ratio, driven by continuous stakeholder engagement and feedback from all relevant parties, ensuring long-term sustainability.

Do you have any further questions?

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Success stories

Real voices. Clear decisions. Tangible impact.

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B4 Digital Town Meeting | Government & public services

Collaborative planning for a livable future with citizen experience management

With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.

B4 Customer Experience | Media & Publishers

Optimizing editorial focus with market research media for senior citizens

To better serve its readers, a leading magazine for senior citizens turned to market research media to gain valuable target audience insights. This approach allowed the editorial team to align content with the true interests and needs of its readership, ensuring a stronger connection with its audience.

B4 Customer Experience | Universities & Education

Student Community Engagement at Kaleidos University

Kaleidos University of Applied Sciences focuses on practice-oriented educational programs that drive student community engagement, ensuring higher education student engagement aligns with real-world needs.

Optimizing fire department strategy in Zurich with stakeholder engagement

How can the number, locations, equipment and tasks of the fire departments be optimized to meet current and future requirements?

With BrainE4, a structured online platform was created

The feedback collected provided a clearly prioritized basis for decision-making

Do you have any further questions?

Success stories

Collaborative planning for a livable future with citizen experience management

Optimizing editorial focus with market research media for senior citizens

Student Community Engagement at Kaleidos University

Collaborative planning for a livable future with citizen experience management

Optimizing editorial focus with market research media for senior citizens

Student Community Engagement at Kaleidos University

Experience BrainE4's collaborative innovation in action