Collaborative planning for a livable future with citizen experience management

Industry

Public sector

Solution

B4 Citizens' Voice

The challenge

How can a community ensure that large infrastructure projects meet the actual needs of the population?

Aesch ZH had several key projects in the pipeline – from school expansions and new administrative buildings to the creation of residential space and meeting areas.

Broad public participation was crucial to ensure acceptance and sustainable development which was realised through effective citizen experience management.

The solution

Enhancing citizen experience management through the direct participation of residents

BrainE4 is an interactive stakeholder engagement platform that actively involves citizens in the planning process. Instead of relying on formal e-participation or classic information events, the residents of Aesch were able to directly contribute ideas and opinions and anonymously evaluate the suggestions of others.

The results

Fostering government customer experience through collaborative civic engagement

The digital dialog led to a clear prioritization of the most important measures. The municipality was able to make informed decisions based on a broad range of opinions – transparently, efficiently and democratically.

Active participation, driven by collaborative innovation, ensured that the planned measures – from expanding school capacities to building a new administrative building and creating new residential and meeting spaces – met the actual needs of the population, fostering meaningful civic engagement throughout the process.

Continuous dialog

Public participation and e-participation without long meetings – efficient and inclusive

Innovation radar

Genuine opinion-forming instead of special interests

Priority check

Structured, data-based decision-making for the community

Success

Greater acceptance of and identification with the projects, backed by community participation in urban planning.

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To better serve its readers, a leading magazine for senior citizens turned to market research media to gain valuable target audience insights. This approach allowed the editorial team to align content with the true interests and needs of its readership, ensuring a stronger connection with its audience.

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Optimizing fire department strategy in Zurich with stakeholder engagement

Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.

B4 Customer Experience | Universities & Education

Student Community Engagement at Kaleidos University

Kaleidos University of Applied Sciences focuses on practice-oriented educational programs that drive student community engagement, ensuring higher education student engagement aligns with real-world needs.

Collaborative planning for a livable future with citizen experience management

How can a community ensure that large infrastructure projects meet the actual needs of the population?

Enhancing citizen experience management through the direct participation of residents

Fostering government customer experience through collaborative civic engagement

Do you have any further questions?

Success stories

Optimizing editorial focus with market research media for senior citizens

Optimizing fire department strategy in Zurich with stakeholder engagement

Student Community Engagement at Kaleidos University

Optimizing editorial focus with market research media for senior citizens

Optimizing fire department strategy in Zurich with stakeholder engagement

Student Community Engagement at Kaleidos University

Experience BrainE4's collaborative innovation in action