Media & Publishers
Customer Experience
How can you truly hit the nerve of your readership in the media world?
The editorial team no longer wanted to make decisions based on assumptions or isolated feedback.
Instead, they needed a method to clearly understand and prioritize the interests of their readers – without relying on lengthy, static surveys.
Real dialogue instead of traditional market research.
With BrainE4, an interactive online dialogue was launched within just four weeks. Thousands of readers actively participated, contributing over 500 ideas and opinions.
Thanks to more than 180,000 anonymous interactions, the needs of the target group could be precisely prioritized and clear recommendations for action derived – well-founded, representative, and in record time.
The magazine’s content was aligned exactly with the interests of its target audience.
No more guesswork – decisions were based on genuine, unfiltered feedback.
Significant increase in reader loyalty through visible participation.
Opportunity Radar
Identified topics with high potential for new sections and formats – directly from the readership.
Conflict Radar
Early detection of conflicting expectations within the target group – before decisions trigger criticism.
Impulse Radar
Unfiltered insights into wishes and needs that would never have been revealed in traditional surveys.
Priority Compass
Clear, data-driven prioritization of the topics that matter most to readers – no more gut decisions.
Real voices. Clear decisions. Tangible impact.
Citizen Dialogue |
Public Sector & Government
Digital citizen participation for a livable community
In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.
Employee Experience |
Militia organizations
Firefighting strategy with full support – every perspective at the table
Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.
Customer Experience |
Universities & Education
Practical programs through alumni engagement
The Kaleidos University of Applied Sciences actively involves students and alumni – their perspectives directly influence program development and ensure long-term relevance.
Citizen Dialogue |
Public Sector & Government
Digital citizen participation for a livable community
In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.
Employee Experience |
Militia organizations
Firefighting strategy with full support – every perspective at the table
Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.
Customer Experience |
Universities & Education
Practical programs through alumni engagement
The Kaleidos University of Applied Sciences actively involves students and alumni – their perspectives directly influence program development and ensure long-term relevance.