Media & Publishers
B4 Customer Experience
The challenge
How can a magazine ensure that it truly meets the interests of its readers? Instead of relying on assumptions or isolated feedback, the editorial team sought a reliable method to gain target audience insights that would provide a clear picture of readers' wishes.
The solution
Within just four weeks, thousands of participants submitted more than 500 ideas and opinions. Through 180,000 direct interactions, market research media provided valuable target audience insights, enabling a reliable prioritization of the most relevant topics.
The results
No guesswork, but decisions based on real, well-founded feedback.
Continuous dialog
Real dialog with the target group instead of anonymous surveys, through market research media, ensured ongoing engagement and actionable insights.
Priority check
Fast, transparent prioritization of the most important topics, driven by target audience insights, made editorial decisions more precise and relevant.
Innovation radar
Reliable basis for editorial decisions
Success
Long-term strengthening of reader loyalty through participation
Real voices. Clear decisions. Tangible impact.
With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.
Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.
B4 Customer Experience | Universities & Education
Kaleidos University of Applied Sciences focuses on practice-oriented educational programs that drive student community engagement, ensuring higher education student engagement aligns with real-world needs.
With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.
Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.
B4 Customer Experience | Universities & Education
Kaleidos University of Applied Sciences focuses on practice-oriented educational programs that drive student community engagement, ensuring higher education student engagement aligns with real-world needs.