Media & Publishers
B4 Customer Experience
The challenge
Instead of relying on assumptions or isolated feedback, the editorial team sought a reliable method to obtain a clear picture of readers' wishes.
The solution
Within just four weeks, thousands of participants submitted more than 500 ideas and opinions. Through 180,000 direct interactions, a reliable prioritization of the most relevant topics emerged.
The results
No guesswork, but decisions based on real, well-founded feedback.
Continuous dialog
Real dialog with the target group instead of anonymous surveys
Priority check
Fast, transparent prioritization of the most important topics
Innovation radar
Reliable basis for editorial decisions
Success
Long-term strengthening of reader loyalty through participation
Real voices. Clear decisions. Tangible impact.
With a participation rate of 24.1% of citizens, central infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the community.
Around 7,000 members of the fire brigade helped to redesign the road rescue concept in the canton of Zurich. Interactive participation created a sound basis for decision-making in the renewal of the pioneer vehicle fleet.
B4 Customer Experience | Universities & Education
Around 6,500 students helped the Kaleidos University of Applied Sciences to further develop its educational offerings in a targeted manner. Direct feedback from alumni, prospective students and current students enabled the targeted identification and implementation of potential improvements.
With a participation rate of 24.1% of citizens, central infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the community.
Around 7,000 members of the fire brigade helped to redesign the road rescue concept in the canton of Zurich. Interactive participation created a sound basis for decision-making in the renewal of the pioneer vehicle fleet.
B4 Customer Experience | Universities & Education
Around 6,500 students helped the Kaleidos University of Applied Sciences to further develop its educational offerings in a targeted manner. Direct feedback from alumni, prospective students and current students enabled the targeted identification and implementation of potential improvements.