Universities
Customer Experience
How can study programs truly meet labor market demands?
Standardized surveys often deliver only superficial results.
Without active alumni engagement, institutions lack a clear understanding of graduates’ real needs and their expectations for academic programs.
Only through direct, structured dialogue with alumni, current students, and prospective applicants can meaningful and sustainable improvements be achieved.
Targeted feedback through alumni engagement and student interaction
Kaleidos University of Applied Sciences used BrainE4 to launch an open, interactive dialogue.
Alumni, current students, and prospective applicants were able to:
Identify key areas for improvement
Jointly prioritize proposals
Shape study programs to be more practice-oriented
This created a continuous, digitally facilitated exchange that delivered actionable insights for program development.
Kaleidos now aligns its programs directly with the needs of the labor market.
Thanks to structured dialogue, the university gained a solid decision-making foundation – based on the real experiences and expectations of alumni and students.
The result: practice-oriented, flexible study programs that prepare students for real-world success.
Opportunity Radar
Fresh ideas for innovative program formats and practical modules directly from key stakeholders.
Conflict Radar
Early detection of tensions between academic requirements, student expectations, and market needs.
Impulse Radar
Unbiased insights into alumni and student needs that traditional surveys would never uncover.
Priority Compass
A clear, data-driven foundation for improving study programs – ensuring maximum market relevance.
Real voices. Clear decisions. Tangible impact.
Citizen Dialogue |
Public Sector & Government
Digital citizen participation for a livable community
In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.
Customer Experience |
Media & Publishers
Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.
Employee Experience |
Militia organizations
Firefighting strategy with full support – every perspective at the table
Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.
Citizen Dialogue |
Public Sector & Government
Digital citizen participation for a livable community
In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.
Customer Experience |
Media & Publishers
Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.
Employee Experience |
Militia organizations
Firefighting strategy with full support – every perspective at the table
Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.