Hospitality & Tourism
B4 Employee Experience
The challenge
Nine hotels in the Weggis region were looking for a sustainable solution to improve their workforce management through an effective strategy of staff retention in the hospitality industry and enhance their appeal as an employer.
However, traditional employee surveys did not provide any in-depth insights into what really needed to be changed.
The solution
In an open dialog, the central drivers for dissatisfaction and fluctuation were identified and transparently evaluated in a structured prioritization process.
By transparently evaluating these factors through a structured prioritization process, they were able to implement targeted strategies for improving staff retention and enhancing workforce management in the hospitality industry.
The results
The measures were based on the actual needs of the employees. This data-driven approach helped to develop specific improvements, enhancing staff retention and achieving greater satisfaction and loyalty in the long term.
Continuous dialog
Actively involve employees instead of conducting passive surveys
Innovation radar
Recognizing the real reasons for fluctuation
Priority check
Fast, clear and actionable insights
Success
Increasing employer attractiveness and improving staff retention through targeted measures
Real voices. Clear decisions. Tangible impact.
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With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.
B4 Customer Experience | Media & Publishers
To better serve its readers, a leading magazine for senior citizens turned to market research media to gain valuable target audience insights. This approach allowed the editorial team to align content with the true interests and needs of its readership, ensuring a stronger connection with its audience.
Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.