Healthcare
Patients, professionals and administrators have valuable insights – but often lack direct, unbiased feedback.
BrainE4 makes it possible to capture honest feedback in real time and use it to improve processes, working conditions and patient care in a targeted manner.
The challenge
Overworked employees, increasing demands and new care models pose major challenges for hospitals, clinics and care facilities.
But many decisions are based on assumptions or delayed data. Without a clear understanding of actual needs, the potential for improvement often remains untapped.
Without the right customer experience management in healthcare, these gaps are hard to bridge.
The solution
The platform anonymously collects and structures the opinions of patients, doctors, nursing staff and administrators.
This provides valuable insights into the quality of care, working conditions and organizational challenges – for targeted improvements that support all parties involved.
The result
Better patient care – because real needs are recognized.
More satisfied professionals – through direct insights into working conditions.
More efficient processes – through clear priorities and targeted measures.
Greater acceptance of changes – because all perspectives are taken into account.
Understanding patients
Real insights into patients' expectations and experiences, with patient experience management
Relieve the burden on skilled workers
Recognizing what employees really need to work efficiently and stay motivated.
Optimize processes
Improve processes without adding to the workload through healthcare market research and feedback analysis.
Future-proofing the supply
Make sustainable decisions – for better results at all levels.
Real voices. Clear decisions. Tangible impact. Achieve sustainable engagement and real results with the stakeholder management platform and real-time interaction.
With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.
B4 Customer Experience | Media & Publishers
Readers helped a leading magazine for seniors to optimize its editorial focus. Unbiased feedback from 45,000 readers helped a leading magazine for seniors to tailor its content precisely to the needs of its target group.
Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.
With a participation rate of 24.1% of citizens, key infrastructure projects were prioritized together. Through direct participation, the primary school and the municipal council received a clear picture of public opinion on the future development of the municipality.
B4 Customer Experience | Media & Publishers
Readers helped a leading magazine for seniors to optimize its editorial focus. Unbiased feedback from 45,000 readers helped a leading magazine for seniors to tailor its content precisely to the needs of its target group.
Around 7,000 firefighters helped redesign the road rescue concept in the canton of Zurich. Our stakeholder management platform made it possible to involve all relevant parties and to make informed, data-driven decisions. Interactive participation created a solid basis for decision-making for the renewal of the pioneer vehicle fleet.
BrainE4 is many times more efficient than a traditional survey and it is very easy and intuitive to use. I can collect ideas and opinions and have them evaluated at the same time, and at the end I get a ready-to-use evaluation. Great!
Thomas Geier
CFO and Member of the Executive Board, Aveniq IT Services
We have gained a broad and independent insight into how the people of Lenzburg use the forest today and how they would like to use it in the future.
Andreas Schmid
Deputy Mayor, City of Lenzburg
We were able to quickly find out what our target group thought, without a lot of effort.
Kimon Arvanitis
Managing Director, Smart City Alliance
I can recommend BrainE4 to any publisher and editorial team! We hadn't expected such a high level of engagement from our readership. Every reader was involved in over 100 interactions.
Valentin Kälin
Co-owner & Co-Founder – Medienart AG
BrainE4 exceeded our expectations. The insight hub allowed us to capture a broad and representative range of opinions, ideas and suggestions that would have been difficult to obtain using traditional methods.
Dr. Andreas Jäggi
Andreas Jäggi Communications Consultancy, Zurich
Using BrainE4 has given us far-reaching and innovative insights into our business, enabling us to improve the educational experience of Kalaidos students.
Markus Prandini
Professor of Innovation and Entrepreneurship,
Kaleidos University of Applied Sciences, Zurich
I recommend BrainE4 to all political decision-makers and authorities who want to quickly gain authentic, high-quality insights and implement interactive citizen participation.
Dr. Christopher Müller
Co-President, Nördlich Lägern Regional Conference
We were impressed by how quickly and easily we could access important data at any time and with full transparency. We had very little internal work involved and felt well advised and supported by the BrainE4 team.
Marianne Noser
Editor-in-chief, ZEITLUPE magazine
Thanks to the swarm intelligence of BrainE4, we were able to gain inspiring answers and creative impulses on pressing issues in the hospitality industry.
Janine Bolliger
, Business Development & Education Specialist, HotellerieSuisse