Financial services

Understand customers and markets – in real time

Making financial decisions with clarity

From retail banking to internal transformation: financial institutions need fast, reliable decisions based on real signals.
BrainE4 delivers anonymous, structured feedback from customers, employees, and sales teams – for decisions that are informed, market-driven, and future-proof.

The challenge

How can banks, insurers, and financial service providers stay close to their customers and markets?

Customer needs evolve rapidly.
Regulatory requirements increase pressure for precision.

Traditional analyses focus on the past and miss real-time market signals.

Without up-to-date, unfiltered insights, financial institutions risk misaligned strategies, costly missteps, and declining competitiveness.

The solution

BrainE4 delivers clarity through real voices.
The platform gathers anonymous, structured feedback from customers, employees, and sales.
This makes market changes visible, uncovers real customer needs, and enables targeted internal adjustments.

The result

Early adaptation to market changes – with real-time signals instead of outdated data.
Better product and service development – based on honest, unfiltered feedback.
Stronger trust and loyalty – because offerings match real customer needs.
Competitive advantage – with fact-based decisions and reduced risk.

Opportunity Radar

Identify new market opportunities and growth areas – before competitors do.

Conflict radar

Detect tensions between customers, sales teams, and internal departments early – for targeted intervention.

Impulse Radar

Engage employees and customers to surface ideas and optimizations – from front-line experience to strategic insights.

Priority compass

See what truly drives your market – for faster, safer, and more effective decisions.

Success stories

Real voices. Clear decisions. Tangible impact. Achieve sustainable engagement and real results with the stakeholder management platform and real-time interaction.

Digital Landsgemeinde | Citizen Dialogue
Public Sector & Government

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Leadership Radar | Customer Experience
Media & Publishers

Audience-driven editorial strategy for a senior magazine
To optimize the editorial direction of a leading senior magazine, target group insights were integrated directly into the content strategy – delivering content that truly resonates.

Leadership Radar | Employee Experience
Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

Digital Landsgemeinde | Citizen Dialogue
Public Sector & Government

Digital citizen participation for a livable community

In Aesch (ZH), digital citizen participation enables residents to actively shape infrastructure projects – creating a sustainable and livable community.

Leadership Radar | Customer Experience
Media & Publishers

Leadership Radar | Employee Experience
Militia organizations

Firefighting strategy with full support – every perspective at the table

Through stakeholder integration and a continuous dialogue process, the Canton of Zurich developed a future-proof firefighting strategy that is supported by all involved.

It was a great personal experience, I have to say. I logged into the platform every day to see how opinions were evolving. Because just like me, the employees noticed that ideas were developing. More and more people got involved, and new suggestions and ideas kept coming in.

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Matthias Schupp, CEO – Medartis AG

The reports provided us with more robust, reliable data than a municipal assembly or an information evening could deliver. Moreover, voices were heard that otherwise would not have spoken out loudly.

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André Guyer, Mayor - Aesch (ZH)

BrainE4 is many times more efficient than a traditional survey, and the application is incredibly simple and intuitive. I can collect ideas and opinions, have them evaluated simultaneously, and receive a ready-to-use analysis at the end. Brilliant!

Thomas Geier, CFO – Aveniq IT Services

It was completely different from a traditional survey, where you lose interest the moment you even see it. BrainE4 gave us first-class validation. It was obvious that many people really enjoyed the playful approach with BrainE4.

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Sebastian Clausen, Transport Planner – City of Bern

With BrainE4, we engaged our 45.000 readers and gained a clear, representative picture of their preferences. Data collection was simple, fast, and transparent – with minimal effort on our side. I recommend BrainE4 to any publisher who wants to truly understand what their audience wants.

Marianne Noser, Editor-in-chief – Zeitlupe

With BrainE4, we were able to engage 150,000 residents of the Nördlich Lägern region broadly, anonymously, and interactively – beyond just the loudest voices. The collaboration was simple, fast, and professional. I recommend BrainE4 to anyone seeking genuine citizen participation.

Dr. Christopher Müller, Co-President – Nördlich Lägern Regional Conference

Using BrainE4 allowed us to gain valuable and innovative insights into our business – enabling us to enhance the learning experience for Kalaidos students.

Prof. Markus Prandini – Kaleidos University of Applied Science

With BrainE4, emotions can be channeled and managed optimally. Anonymity is guaranteed. Everyone can share their opinion without being exposed to criticism. Every opinion is respected and treated fairly.

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Peter Ammann, Municipal Councillor - Besenbüren